Return & Refund Policy

This policy explains how returns, refunds, and order cancellations are handled on AQORA.

Requesting a return or refund

If you have an issue with an order, contact our support team as soon as possible with your order number and details of the issue.

Effect on cashback and referral rewards

If an order is refunded, any cashback or referral reward earned on that order will be reversed from the relevant wallet.

Processing time

Approved refunds are processed back to the original payment method used for the order and may take a few business days to reflect.

Non-refundable situations

Refunds may not be available for orders that have already been delivered and used, or where the request falls outside a reasonable reporting window.